TERMS AND CONDITIONS OF SALE

These general conditions of sale are strictly applied to all sales of products made by the online store Laboratorioscanalanza.com. Any order made to the Laboratorioscanalanza.com online store necessarily implies, as an essential, determining and essential condition, the unreserved acceptance by the Client of the General Conditions of Sale of the suweb.es online store in force on the day it is placed. make the corresponding request. In addition, the Client acknowledges that the acceptance of these conditions implies the application of these to the order to which they refer, as well as to any subsequent order, with the exception of those cases in which new conditions are brought to their attention by the online store Laboratorioscanalanza .com. The fact that the Laboratorioscanalanza.com online store does not resort to any of these conditions at any given time cannot be interpreted nor will it be equivalent to giving up resorting to them in the future or in the past. The interpretation and execution of the conditions, as well as all the acts that are a consequence of them, will be subject to Spanish law, unless there are public order provisions contrary to it.

IDENTITIES OF THE PARTIES

On the other hand, the user, registered on the website and whose purpose is to be a consumer and/or user of the same and/or contract the products or services of Laboratorioscanalanza.com. The consumer and/or user is responsible for the data provided to Laboratorioscanalanza.com and is therefore responsible for the veracity of the data provided on this website.

PRICES

The prices published in the online store Laboratorioscanalanza.com are in Euros.

OBJECT OF THE CONTRACT (DESCRIPTION OF THE PRODUCTS AND SERVICES)

The purpose of this contract is to regulate the existing relationship between Laboratorioscanalanza.com and the consumer and/or user at the moment in which they grant their consent during the contracting process by accepting the corresponding box. (Box that, prior to its acceptance, will inform about these general conditions, legal notice and privacy policy of this website).

The contractual relationship of sale entails the delivery of a product in exchange for a certain price on the website.

PAYMENT METHODS

When placing the order, the customer can freely choose to pay for the purchases made in the Laboratorioscanalanza.com online store by:

Bank transfer: The buyer to make the payment through this method must make a bank transfer (determining the order reference in the concept) Once we have received the bank transfer or deposit in our account, we will proceed to send the order. You can send us a receipt by e-mail to contact@canalanza.comt but for security reasons, the order will not be considered effective until we receive the bank confirmation of the transfer. The bank account will be shown to the customer at the time he chooses this payment method.

Important: Do not forget to make the transfer within a period not exceeding 3 days, so that we can keep your order. Otherwise, we cannot guarantee and reserve the products corresponding to your order. If after 7 days the payment has not been received, we understand that you are not interested in buying the products, so the order would be automatically cancelled.

By credit or debit card through the virtual POS: Through this means of payment, the buyer will have to provide their card number, the expiration date and their CVV number. In this case, your data will be encrypted and sent under a secure server to the bank’s virtual POS. This procedure does not provide the card number to Laboratorioscanalanza.com

SHIPPING & RETURNS

DELIVERY TIMES

Orders are prepared at the time payment has been confirmed. The delivery time varies depending on the geographical area.

SHIPPING COSTS

1. The purchased products will be delivered to the address indicated in the order.

2. The purchase invoice will be sent to the email address indicated by the customer when registering in the Laboratorioscanalanza.com online store and may also be consulted in the registration account created by the customer in the Laboratorioscanalanza.com online store.

3. On Saturdays, Sundays and holidays there will be no delivery of orders.

4. Delivery will be made on time under the responsibility of the carrier.

5. An order is considered delivered at the time the carrier delivers the package, or packages, to the customer and the customer signs the delivery receipt document. It is up to the customer to verify the condition of the merchandise upon receipt and indicate all anomalies on the delivery receipt.

6. The shipping price is reflected in the following Shipping tables:

SPAIN

Orders that exceed€100 not including shipping costs, transport will be free for Spain. Expenses derived from import customs procedures are not included if required in your destination area. Check with your local entity to ensure possible expenses generated by online commerce.

The orders are prepared at the time the payment has been confirmed and will be sent from Monday to Thursday in 24/48 hours.

IMPORTANT ORDERS PLACED ON FRIDAY AFTER 1:00 PM AND FRIDAY WILL BE SHIPPED ON MONDAY.

INTERNATIONAL

Orders that exceed €100 not including shipping costs, transport will be free for countries in the euro zone, for other countries you can check by adding your address on the cart page and will refund the shipping costs if any. For UK citizens they may include some tax derived by agents external to our company that we cannot control. Check with your local entity to ensure possible expenses generated by online commerce.

The orders are prepared at the time the payment has been confirmed and will be sent from Monday to Thursday in 24/48 hours.

IMPORTANT ORDERS PLACED ON FRIDAY AFTER 1:00 PM AND FRIDAY WILL BE SHIPPED ON MONDAY.

RETURNS

If you are not satisfied with your purchase, we only ask that you notify us in writing by sending an email to contact@canalanza.com. indicating the necessary data to locate the purchase. For our part, at the time we receive your mail, we will notify you, by email, of receipt of it, indicating the process to follow.

To comply with the return period, the communication regarding the return of the purchase must be sent before the corresponding period expires.If the customer, upon receiving the order, detects any defect in the product(s), they must notify contact@canalanza.com within the first 24 hours of receipt of the order, in the event that the customer requests the exchange for the product in perfect conditions and we do not have stock of it, we will proceed to refund the amount of the product within a maximum period of 7 working days from receipt of the return.